Refund and Returns Policy
Introduction
At Bratt Clothing Co., we take pride in the quality and craftsmanship of our products. We hope you are delighted with your purchase. However, if for any reason you are not completely satisfied, we offer a hassle-free return and refund policy to ensure your shopping experience remains pleasant.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition that you received it.
- In its original packaging, with all tags and labels attached.
- Returned within 7 days of the delivery date.
Non-returnable Items
- Gift cards
- Final sale items or items marked as non-returnable
- Customized or personalized products
How to Initiate a Return
Contact Us
Email our customer service team at brattclothing@gmail.com with your order number and reason for the return.
Approval
Once your return request is approved, you will receive a return authorization email with instructions.
Pack & Ship
Carefully pack the item in its original packaging and include the return authorization email. Ship the package to the address provided in the email.
Return Shipping Costs
Domestic Returns
We offer free return shipping on domestic orders. A prepaid shipping label will be provided once your return is approved.
International Returns
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds
Your refund will be processed, and a credit will automatically be applied to your original method of payment within 48 hours.
Rejected Refunds
If your return is rejected due to non-compliance with our return policy, the item will be shipped back to you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at brattclothing@gmail.com
Late or Missing Refunds
Bank Processing Time
If you haven’t received a refund yet, first check your bank account again.
Credit Card Company
Contact your credit card company; it may take some time before your refund is officially posted.
Bank Processing Time
Next, contact your bank. There is often some processing time before a refund is posted.
Still No Refund
If you’ve done all of this and you still have not received your refund, please contact us at brattclothing@gmail.com
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. Provide your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible.
Contact Us
For any questions regarding our refund and returns policy, please reach out to our customer service team at:
Email – brattclothing@gmail.com
Phone Number – +91 8591379457
